Resume

2005 – present
Freelance Webmaster/Designer

2004
Kaiser Permanente, Oakland, CA
Webmaster/Designer
ø Reengineered and redesigned intranet website GUI: navigation, and overall look and feel for project Websites. ø Created and edited graphics for use within sites
ø Updated edited and manged content of websites.

1998-2003
Kaiser Permanente, Walnut Creek, CA
Communications Lead - Intranet Communications
ø Managed the development, maintenance and overall web strategy for web portal/intranet site, daily operations and served as liaison for more than 100 content owners/6000 web pages. ø Led two major redesigns of site's navigation and visual design resulting in 500% increase in readership. ø Trained staff/content owners in web design skills. ø Wrote, designed and coded for multi-page, self-directed site subsections within intranet site for different departments or groups within Kaiser Permanente.

Sr. Communication Consultant

ø Led comprehensive communication and change management team for eProcurement pilot at Kaiser Permanente. ø Designed and implemented multi-media support approach that included: website, video broadcasts (writing and on-air moderation), newsletter design and composition, employee seminars (design and presentation), roadshows (design and presentation), focus group sessions, executive summaries, vendor communications, and emergency communications.

1994-1998
Himalayan Encounters, Kathmandu, Nepal
Assistant Director
ø Developed marketing plans for international/local (Nepal) sales. ø Wrote and computer-designed company brochures, pricing handouts, and advertising. ø Created marketing plans for public/travel trade shows. Presented at shows in London and Australia. ø Coordinated trip staffing, supply and logistics - averaging 20 concurrent trips. ø Researched and developed new unique itineraries. Worked with clients from around the world to customize their activities while in Nepal. ø Assisted Director in logistics of running a company in a Developing Country.

EDUCATION
B.A. Communications Studies
San Jose State University, San Jose, CA
Magna Cum Laude with honors
Phi Theta Kappa, Phi Kappa PhI